Delivery Info

Christmas 2017 – please order by the dates and times below.

Before Christmas Day in the UK – Wednesday 20th December 2pm.

By New Year in the UK – Wednesday 27th December by 2pm.

Before Christmas Day Mainland Europe – Monday 18th December by 2pm.

Before Christmas Day R.o.W - Wednesday 13th December by 2pm.

Addict cannot be held responsible for any delays and the above should just be used as a guide.

Our customer service office and warehouse will be closed on the following dates.

Mon 25th December, Tue 26th December, Mon 1st January and Tue 2nd January.

Order Information

When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once despatched.

Normal Delivery Times

All UK orders placed before 10am, where next day delivery has been selected, are dispatched on the same day, but this can vary during our busiest periods, especially on Mondays, when we go into sale or when the office has been closed for a period of time.

Please note, some couriers may require an extra day to deliver to remote areas such as the Scottish Highlands.

European and international orders are shipped via various carriers and can take between 5-10 working days. There may be circumstances beyond ADDICT's control which may lead to delays. ADDICT cannot be held responsible for any delays incurred by our carriers.

Delivery times apply from the time your order is dispatched. You will receive an email once your order has been dispatched.

Unfortunately we are unable to offer a Saturday delivery. It's unlikely, but there may be occasions where our carriers will try and deliver on Saturdays, but this remains at the control of the courier.

Delivery Costs:

UK & N.Ireland Standard Orders over £20 - FREE

UK & N.Ireland Standard Orders under £20 - £2.99

UK & N.Ireland Express (1-2 working days) - £4.99

Republic of Ireland (3-5 working days) Cost based on weight
Europe (5-10 working days) Cost based on weight and zone
Rest of World (5-10 working days) Cost based on weight and zone

*Please Note: For delivery on a Friday, orders must be placed before 10:00am on Thursday. Orders placed after 10:00am on a Thursday will not be delivered until the following Monday.

During Christmas, the ADDICT office will normally be closed. ADDICT cannot accept responsibility for customers who expect but don't receive their orders during these times.

If you order large quantities of goods for delivery overseas/internationally, we reserve the right to contact you and inform you of any additional shipping costs at which time you may either pay the extra amount or cancel your order.